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ORDERS & PAYMENTS
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available on eligible orders across India. Simply select the COD option during checkout and pay when your Dellis order arrives at your doorstep.
What payment options can I use to place my order?
You can pay securely using popular payment methods such as UPI, credit/debit cards, net banking and other payment options available at checkout.
How can I use a coupon or discount code?
Enter your valid coupon code in the discount/coupon section during checkout and click Apply. If the code is applicable, the offer will automatically reflect in your order total.
Is it safe to make an online payment on Dellis?
Absolutely. Your payment is processed through secure payment gateways. Dellis does not store your complete card details, helping keep your payment information protected.
Can I change or cancel my order after placing it?
If you need to make a change or cancel your order, contact our customer support team as soon as possible. Orders can only be modified or cancelled before they are processed/dispatched. Once an order has been dispatched, cancellation may not be possible.
02. SHIPPING & DELIVERY
How long will my Dellis order take to arrive?
Orders are generally delivered within 3–7 business days after dispatch, depending on your location and courier service.
During festive seasons, promotions or public holidays, delivery may take slightly longer.
Do you ship across India?
Yes. Dellis delivers jewellery across India to serviceable pin codes.
How will I know when my order has been shipped?
Once your order is dispatched, you will receive tracking details through the contact information provided while placing your order. You can use the tracking link to follow your package.
How can I track my Dellis order?
Once your order has been shipped, your tracking details will be shared with you. Simply use the tracking information to check your shipment status.
What should I do if my package arrives damaged?
If your package appears damaged or tampered with, please document the issue immediately. We recommend taking a clear 360° unboxing video from the beginning of opening the package and contacting Dellis customer support within the specified claim period.
This helps us investigate and resolve the issue quickly.
What happens if my order is delayed?
If your order has exceeded the expected delivery timeline, please contact our customer support team with your order details. We will coordinate with the delivery partner and assist you.
03. JEWELLERY & QUALITY
Is Dellis jewellery made from real silver?
Yes. Dellis jewellery is crafted in 925 Sterling Silver, containing 92.5% pure silver.
Our jewellery carries a 925 stamp as a mark of silver purity, along with a Certificate of Authenticity.
What does 925 Sterling Silver mean?
925 Sterling Silver means the jewellery contains 92.5% pure silver, combined with other metals to provide the strength and durability needed for jewellery.
It offers the beauty and elegance of real silver while being suitable for everyday styling.
Is Dellis jewellery certified?
Yes. Dellis jewellery is made with a focus on authenticity and purity. All pieces are hallmarked, come with a 925 stamp and Certificate of Authenticity.
Will 925 silver jewellery tarnish?
Like all genuine sterling silver, 925 silver can naturally develop tarnish over time when exposed to moisture, sweat, perfumes, chemicals and environmental conditions.
With proper care and storage, you can significantly help maintain its shine.
Is Dellis jewellery suitable for sensitive skin?
Our jewellery is designed with comfortable everyday wear in mind. Many Dellis pieces are skin-friendly and nickel-free.
However, individual skin sensitivities can vary. If you have a known metal allergy, we recommend checking the product details before purchasing.
Is Dellis jewellery suitable for everyday wear?
Yes. Many Dellis designs are created to be lightweight, comfortable and easy to style every day — from office looks and casual outfits to special occasions.
Does Dellis jewellery come in different finishes?
Yes. Depending on the design, Dellis offers jewellery in classic silver and selected plated finishes such as gold and rose gold.
The underlying jewellery is crafted with 925 silver, while the finish gives the piece its distinctive look.
04. RETURNS & EXCHANGE
What is Dellis’ return policy?
We offer returns on eligible products within 7 days of delivery, provided the jewellery is unused, unworn and returned with its original packaging, tags and condition intact.
Please refer to our Return & Refund Policy for complete terms and exclusions.
How do I request a return?
Contact the Dellis customer support team returns@dellis.co.in within the eligible return period with your order number and reason for return.
Our team will guide you through the return process.
Can I exchange my jewellery?
Eligible products can be exchanged according to Dellis’ exchange policy and product availability.
The jewellery must remain unused, unworn and in its original condition with the required tags and packaging intact.
Are personalised or customised products returnable?
Personalised, customised or made-to-order jewellery may not be eligible for return or exchange unless the product is received damaged, defective or incorrect.
When will I receive my refund?
Once the returned product reaches us and passes the required quality inspection, your refund will be processed according to the applicable Dellis refund policy.
The time taken for the amount to reflect may vary depending on the original payment method and banking/payment provider.
What if I receive the wrong or defective product?
We’re here to help. Please contact Dellis customer support support@dellis.co.in as soon as possible and share your order details along with clear photographs/video of the product and packaging.
Our team will review the issue and assist you with the appropriate resolution.
05. JEWELLERY CARE
How should I clean my Dellis silver jewellery?
Gently clean your jewellery using a soft jewellery polishing cloth. Avoid rubbing the piece aggressively, as this may affect delicate finishes or stones.
Can I wear Dellis jewellery while bathing or swimming?
We recommend removing your jewellery before bathing, swimming, exercising or entering a pool.
Water, chlorine, salt and personal-care products can accelerate tarnishing and may affect the finish of your jewellery.
Can I apply perfume while wearing my jewellery?
For longer-lasting shine, apply perfume, lotion, creams and other beauty products before putting on your jewellery.
Allow them to dry before wearing your Dellis pieces.
How can I prevent my silver jewellery from tarnishing?
For better longevity:
- Keep jewellery away from water and moisture.
- Remove it before swimming or bathing.
- Avoid direct contact with perfume, lotions and chemicals.
- Wipe it gently after wearing.
- Store it in a dry, airtight pouch or jewellery box.
- Keep individual pieces separated to avoid scratches.
How should I store my Dellis jewellery?
Store each piece in a clean, dry and airtight pouch or jewellery box, away from direct sunlight and humidity.
Keeping individual pieces separately can also help prevent scratches and tangling.
Can I restore the shine if my silver jewellery becomes dull?
Yes. Mild tarnishing is natural with sterling silver and can usually be improved with proper cleaning and polishing.
Gently use a suitable silver polishing cloth to restore the shine. Avoid harsh household cleaners or abrasive materials.