TERMS AND CONDITIONS
Please review these Terms & Conditions carefully before using our services. By accessing or purchasing from Dellis, you agree to comply with and be bound by these terms.
Introduction
This website is owned and operated by Dellis.Dellis is an online jewellery platform offering curated silver and fashion jewellery collections designed for modern lifestyles.By accessing our website, mobile site, or any related services (collectively referred to as the “Platform”), you agree to these Terms & Conditions (“Terms”). If you do not agree, please refrain from using our Platform.
Eligibility
To use our services, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into a binding agreement
- Use the Platform in accordance with applicable Indian laws
Users below 18 years may use the Platform only under parental or guardian supervision.
Nature of Services
Dellis operates as an online jewellery brand offering products directly to customers.
- Products are curated, designed, or sourced with quality standards in mind
- We strive to ensure accuracy in product details, but minor variations may occur
- All purchases are subject to availability
Account Registration
When creating an account with Dellis, you agree to:
- Provide accurate and updated information
- Maintain confidentiality of your login credentials
- Take responsibility for all activities under your account
We reserve the right to suspend or terminate accounts found to be misleading, fraudulent, or in violation of these Terms.
Product Information
We aim to present our products as accurately as possible:
- Product images are for representation purposes and may vary slightly due to lighting or screen settings
- Weight, size, and finish may have minor variations due to handcrafted or manufacturing processes
- All material details (such as 925 silver) are mentioned to the best of our knowledge
Dellis reserves the right to modify or discontinue any product without prior notice.
Pricing & Payments
- All prices are displayed in INR and are inclusive of applicable taxes unless stated otherwise
- Prices may change without prior notice due to market conditions
- Payments must be completed through our secure payment partners
- Orders are confirmed only after successful payment
We are not liable for transaction failures caused by third-party payment gateways.
Order Acceptance & Cancellation
An order is considered confirmed only when:
- Payment is successfully processed
- You receive an order confirmation via email or SMS
We reserve the right to cancel any order due to:
- Pricing or technical errors
- Product unavailability
- Suspected fraudulent activity
- Incomplete or incorrect shipping information
In such cases, a full refund will be issued.
Shipping & Delivery
- Delivery timelines are estimates and may vary depending on location and logistics partners
- Delays caused by external factors (weather, strikes, regulatory issues) are beyond our control
- Risk of loss or damage passes to the customer upon successful delivery
For detailed information, please refer to our Shipping Policy.
Returns & Refunds
Our return policy is designed to ensure fairness and transparency:
- Returns are accepted for damaged, defective, or incorrect items
- Items must be unused and returned within the specified return window
- Sale items are not eligible for return
- Customized or personalized products are non-returnable
Refunds are processed after inspection and credited to the original payment method.
User Conduct
By using our Platform, you agree not to:
- Engage in unlawful or fraudulent activities
- Create fake accounts or impersonate others
- Post misleading reviews or content
- Attempt to disrupt or harm the Platform’s functionality
- Misuse any content, images, or intellectual property
Violation of these rules may result in account suspension or legal action.
Intellectual Property Rights
All content on the Dellis Platform, including:
- Logos
- Designs
- Images
Text and graphics is protected under applicable intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.
Third-Party Services
We may rely on third-party providers for:
- Payment processing
- Shipping and logistics
- Analytics and communication services
Dellis is not responsible for any issues arising from these third-party services.
Disclaimer
The Platform is provided on an “as is” and “as available” basis.
We do not guarantee:
- Continuous or error-free operation
- Absolute accuracy of product descriptions
- Uninterrupted access to the Platform
Limitation of Liability
To the extent permitted by law:
- Dellis shall not be liable for indirect or consequential damages
- Our total liability shall not exceed the amount paid for the specific order
Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our Platform, you consent to the collection and use of your data as described therein.
Changes to Terms
We reserve the right to update or modify these Terms at any time.
Continued use of the Platform after changes indicates your acceptance of the revised Terms.
Governing Law
These Terms are governed by the laws of India.
Any disputes shall fall under the jurisdiction of the courts located in Mumbai, Maharashtra.
Contact Information
For any questions or concerns regarding these Terms, you may contact us at:
- Email: hello@dellis.co.in
- Phone: 8355937068