At Dellis, customer satisfaction is extremely important to us. If for any reason you are not completely satisfied with your purchase, we offer a clear and transparent return and refund process as outlined below.
1. RETURN POLICY
Return Eligibility
Dellis accepts return requests within 7 days from the date the order is delivered.
To qualify for a return, the product must meet the following conditions:
- The jewellery must be unused, unworn, and in original condition
- Security tags and seals must remain intact
- The product must be returned with original packaging, invoice, authenticity certificate, and any complimentary gifts
Please note the following exceptions:
- Personalised or Made-To-Order items cannot be returned unless they are found to be defective or incorrect.
- Shipping charges paid during checkout are non-refundable.
Sale items are not eligible for return.
For assistance regarding return eligibility, you may contact our support team on WhatsApp: 8355937068.
2. RETURN PROCESS
To start a return request, please reach out to our support team through any of the following methods:
- Email: support@dellis.co.in
- Phone / WhatsApp: 8355937068
IMPORTANT NOTE
When submitting your request, you will be required to provide a clear video showing the return packaging process, which must include:
-
- The original product
- Invoice
- Product box and packaging
- Authenticity certificate
- Any complimentary items received with the order
Once your return request is approved, Our courier partner will arrange a reverse pickup from your address. Please remain available to receive calls from the pickup partnerFor locations where reverse pickup is not available, the customer will need to ship the product back to our warehouse manually.
- Non-Receipt / Empty Parcel / Damage Claims
If you receive:
- An empty package
- A missing product
- A damaged item
You must notify our customer support team within 24 hours of delivery.
To process such claims, a 360-degree unboxing video of the parcel is mandatory.
Please ensure the video clearly shows:
- The sealed parcel before opening
- The complete unboxing process
- The contents received
Claims submitted without sufficient video proof or if the package appears tampered with may not be accepted.
- Quality Inspection for Returns
All returned products undergo a strict quality inspection at our warehouse. The inspection process is conducted under CCTV monitoring to ensure transparency.
Refunds will be processed only after:
- The product reaches our warehouse
- The item passes our quality verification
Please note:
Products that are damaged, worn, altered, or modified may be rejected for return.If any items are missing from the returned package, Dellis reserves the right to deduct an amount up to the full MRP of the missing product from the refund.
Refund processing generally takes 5 to 7 business days after successful inspection.
RETURN PICKUP FEE
If the return is initiated by the customer for reasons other than product damage or defect, the shipping charges for return/exchange will be deducted from the total refundable amount.A reverse shipping charge of Rs. 150 is deducted from your refund.
5 REPLACEMENT & EXCHANGE POLICY
Customers may also request a replacement or exchange instead of a refund.
Important conditions:
-
- Exchanges are available only for non-personalised products.
- All conditions applicable to returns will also apply to exchanges.
- The replacement product will be shipped only after subject to stock availability and verification of the original return and the returned item successfully passes inspection.
6. CANCELLATION POLICY
Orders placed on Dellis can be cancelled anytime before they are shipped.Once an order has been dispatched, it cannot be cancelled, but you may still request a return depending on eligibility.
How to Cancel an Order
To cancel your order, contact our support team with your order number through:
- Phone / WhatsApp: 8355937068
- Email: support@dellis.co.in
If the cancellation request is approved before shipment, the payment will be refunded to the original payment method within 5–7 business days
Cancellation Exceptions
Orders for customised or personalised jewellery may not be eligible for cancellation once the production process has started.
7. REFUND POLICY
Refunds are processed only after the returned item reaches our warehouse and successfully passes inspection. The refund process may take 5 to 7 business days after verification.
Refund method depends on the payment type:
For Prepaid Orders : Refund will be issued to the original payment method
For Cash on Delivery (COD) Orders Refund will be processed via:
- UPI
- Google Pay
- PhonePe
- Paytm
- Bank transfer