At Dellis, we take great care to ensure that your jewellery reaches you safely and within the expected delivery period. We work with reliable logistics partners to make the shipping experience as smooth and convenient as possible.
Shipping Coverage
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- We currently deliver across INDIA through trusted logistic partners.
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- We do not provide international shipping.
Shipping Charges
- We provide Free Shipping for all PREPAID ORDERS
- COD : For order Value upto 3500 shipping charges will be 70rs
- COD : For order Value Above 3500 shipping charges will be 150rs
Tracking Your Order
Once your package leaves our facility, the applicable tracking information will be shared with you through the registered email address and/or mobile number.You can use the tracking details provided to check the current status of your shipment with the relevant delivery partner.If you are unable to track your shipment or require assistance regarding your delivery, please contact us at Email: support@dellis.co.in
Order Processing & Shipping Time
Once your order is successfully placed and the payment is confirmed, we generally prepare and dispatch it within 48 hours. During weekends, public holidays, major festive occasions, or periods of unusually high order volume, processing and dispatch may take up to 72 hours. After dispatch, your order is generally expected to reach you within 3–7 working days. Actual delivery time may differ depending on your location, courier availability, weather conditions, and other logistical circumstances.The delivery timelines mentioned above are indicative and should not be considered guaranteed. Payment verification or authorization may also occasionally affect the time taken to process an order.
Situations That May Cause Delivery Delays
Dellis makes every reasonable effort to deliver orders within the estimated timeframe. However, certain circumstances may result in delays that are outside our control.
These may include:
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- Severe weather conditions or natural calamities
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- Strikes, transportation disruptions, or unexpected local situations
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- Government or public holidays
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- Courier or logistics-related delays
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- Incorrect, incomplete, or insufficient address details
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- Incorrect or unreachable contact information
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- International transportation or customs-related delays, wherever applicable
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- Failure to receive the shipment when delivery is attempted
Customers are requested to provide a complete and accurate address along with a valid contact number while placing an order. Dellis will not be responsible for delays, unsuccessful deliveries, or additional shipping-related consequences caused by incorrect information or repeated delivery attempts due to customer unavailability.
Shipping for Returns & Exchanges
Products purchased during special promotions, using discount codes, or under other promotional offers may be subject to specific return and exchange conditions.If a refund is approved, the amount refunded will correspond to the actual amount paid for the product after applying any discounts, coupons, or promotional benefits.
Packaging & Delivery Inspection
Your Dellis jewellery is packed with care to protect it during transit and provide you with a safe and pleasant unboxing experience.At the time of delivery, we request that you check the outer package carefully. If the parcel looks opened, damaged, torn, or tampered with, we recommend refusing the delivery wherever possible and immediately contacting our support team.For your protection, we strongly advise customers to make a continuous 360-degree unboxing video while opening their package.
The unboxing recording can help us investigate and resolve issues involving:
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- Missing jewellery or accessories
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- Damaged products
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- Wrong products received
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- Tampered or compromised packages
Dellis may request supporting photographs, videos, or other information before processing a delivery-related claim.
Order Confirmation & Verification
In certain situations, our team may contact you before dispatch to verify details associated with your order.
This may include confirming:
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- Your delivery address
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- Registered mobile number
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- Product or quantity ordered
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- Other information necessary for successful order fulfillment
If we are unable to verify the required information, Dellis may temporarily hold the order or cancel it. We also reserve the right to cancel an order where necessary, including situations involving suspected fraudulent activity, stock unavailability, incorrect product or pricing information, technical errors, or other legitimate operational reasons.Where an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our refund procedures.
Our Delivery Commitment
At Dellis, every piece of jewellery is carefully packed to ensure it reaches you in perfect condition. We work closely with our logistics partners to ensure fast, safe, and reliable delivery for every order.
Need Help With Your Shipment?
For questions regarding order processing, dispatch, delivery status, or shipment tracking, please contact the Dellis Customer Support team.
Customer Support: support@dellis.co.in
For details regarding product returns, exchanges, refunds, or other purchase-related conditions, please refer to our Return & Refund Policy and Terms & Conditions.