Your privacy matters to us. This policy explains how your information is collected, used, and safeguarded when you interact with our platform
1. Overview
Welcome to Dellis (“we”, “our”, “us”). Dellis operates an online platform offering silver jewellery and related products through our website and digital services (collectively referred to as the “Services”).We are committed to protecting your personal information and ensuring transparency in how your data is handled. This Privacy Policy outlines what data we collect, why we collect it, and how we use and protect it.
2. Information We Collect
To provide a seamless shopping experience, we collect the following types of information:
a) Information You Provide
- Account Details: Name, email address, phone number, and password when you register.
- Order Information: Shipping and billing addresses, purchase details, and payment-related information.
- Customer Support & Communication: Any information shared when you contact us or interact through our platform.
- Reviews & Feedback: Ratings, reviews, or testimonials you submit.
b) Automatically Collected Information
- Device & Usage Data: IP address, browser type, device details, pages visited, time spent, and interaction patterns.
- Location Data: Approximate location based on IP or precise location if permission is granted.
- Cookies & Tracking Tools: Data collected through cookies and similar technologies to enhance user experience.
c) Third-Party Information
- Payment Gateways & Logistics Partners: Transaction confirmations and delivery updates.
- Social Media Integrations: Basic profile details when you sign in using platforms like Google or Facebook (as permitted by your settings).
3. How We Use Your Information
Your data is used for the following purposes:
- Order Processing: To manage purchases, payments, and deliveries.
- Account Management: To create and maintain your account.
- Personalization: To recommend products based on your preferences.
- Customer Support: To respond to inquiries and resolve issues.
- Marketing & Updates: To send offers, promotions, and updates (you can opt out anytime).
- Security & Fraud Prevention: To protect users and maintain platform integrity.
- Analytics & Improvements: To improve our website, services, and user experience.
- Legal Compliance: To meet regulatory and legal obligations.
4. Sharing of Information
We do not sell your personal data. However, we may share your information in the following cases:
- Service Providers: Trusted third parties such as payment processors, delivery partners, hosting providers, and analytics tools.
- Order Fulfillment: Necessary details shared with logistics partners to complete delivery.
- Legal Requirements: When required by law or to protect rights, safety, or property.
- Business Transfers: In case of a merger, acquisition, or restructuring.
- With Consent: When you explicitly agree to share your information.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Understand user behavior
- Personalize content and advertisements
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.
6. Data Protection and Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure encryption (SSL/TLS)
- Restricted data access
- Regular monitoring and security checks
While we strive to protect your information, no online system can be completely secure.
7. Data Retention
Your personal data is retained:
- As long as your account is active
- As required for order fulfillment and customer support
- To comply with legal and regulatory obligations
When data is no longer needed, it is securely deleted or anonymized.
8. Your Rights and Choices
Depending on applicable laws, you may have the right to:
- Access your personal data
- Update or Correct inaccurate information
- Request Deletion of your data
- Restrict Processing of your data
- Request Data Portability
- Opt-Out of Marketing Communications
You can manage many of these options through your account or by contacting us directly.
9. Children’s Privacy
Our services are intended for individuals above the age of 18. We do not knowingly collect data from minors. If such information is identified, it will be removed promptly.
10. International Data Transfers
Your information may be stored or processed in locations outside your region. We ensure appropriate safeguards are in place to protect your data during such transfers.
11. Updates to This Policy
We may revise this Privacy Policy periodically. Updates will be posted on this page along with the revised effective date. Continued use of our Services implies acceptance of the updated policy.
For any questions, concerns, or data-related requests, you may contact us EMAIL – support@dellis.co.in